Just the FAQs

Answers to some common questions

What's New:

FTR GPS Capable

June 25, 2016

FTR can now receive GPS location information from dispatch centers capable of sending latitude and longitude call incident coordinates, and send that information to all mobile apps.

 

FTR iPhone App

June 1, 2015

FTR iPhone app released.

 

FTR works with PageGate Software

March 31, 2015

FTR now accepts CAD data from PageGate Software systems. Get address and other vital data from dispatch CAD systems sent to FTR mobile apps. Contact FTR for integration info with your CAD system using PageGate. Also visit PageGate for more info.

 

FTR Awarded
United States Patent

December 3, 2013

U.S. Patent No 8,600,338

 

FTR Mobile App for Droids

July 20, 2013

Available now. Contact FTR to enable your system.

 

Version 2 Alert Receiver

August 31, 2012

Version 2 Alert Receiver - All new digital Alert Receiver for future grouping of alerts to specific groups within the department. 

 

Multiple Station Add-on

April 2, 2012

Multiple Station Add-0n - Allows a department with two or more stations to view their responses at those stations, plus see those responses on mobile data terminals.

 

Remote Send Message

September 1, 2011

Remote Send Message - Allows a department wide message to be sent from a cell phone for announcements, training, work details, etc.

 

Response Screen Viewer

June 1, 2011

Response Screen Viewer - See who is responding and their response status on each call remotely with an internet capable cell phone.

Top Twelve Features:

#1. Notifies all personnel simultaneously of an emergency page from your department's dispatch with a simple text message to their cell phones. FireTextResponse alerts personnel even if they are out of range of the dispatch tower.

#2. Personnel can receive the actual voice page audio of the dispatched emergency with cellular internet technology. Even if you're out of range from radio dispatch, you can still get the actual dispatch audio of the page.

#3. Personnel just simply reply to the text message with a simple single letter code of their response status. The text alert message they receive gives them the choice of codes so there is nothing to memorize.

#4. All responses are shown on a flat screen monitor in your truck bay so that responding firemen can quickly see who is responding, if they are responding, and where. There are even options for accountability of who is on scene at the location of an incident.

#5. The actual dispatch page audio is looped for 15 mintues and played over the flat screen monitor. Responding personnel to the station can hear the dispatch again to help eliminate confusion or misunderstood dispatches.

#6. You can send commands with your cell phone to control the system. Send it RADAR and your local live dopplar radar will be shown on the screen along with the latest weather forecast, current conditions, and even the latest earthquake information for your area.

#7. Duty Status allows personnel to go on or off duty within the system, any page alert automatically responds to the system for them.

#8. All dispatch times are time stamped and logged with an accurate clock synchronized with the nation's time keeper.You can print out the logs of your choice.

#9. All dispatch audio is saved in specially compressed files that reduce hard drive space but keep voice quality high for review anytime.

#10. Your personnel's phone information is totally in your control and stays on your system at your station, not on some server somewhere else across the land.

#11. You can send special messages to all of your personnel like training dates, special work details, or announcements. These messages can be sent to all personnel or to specific groups.

#12. We are continuously adding new features. All feature upgrades or updates are free along with 24/7/365 technical support.

 

Frequently Asked Questions

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  1. What is Page Mode... ?
  2. What is Wait Mode... ?
  3. Will FireTextResponse work with my cell phone... ?
  4. Can I use my own departments desktop pc... ?
  5. What if my department uses recorder repeaters... ?
  6. What if I can't hear my dispatch inside my firehouse... ?
  7. Will FireTextResponse work with my departments tones... ?
  8. Will it work with narrow band when we have to change over... ?

 

What is Page Mode... ?

  • Page Mode is when FireTextResponse detects your radio dispatch page tones.
    Page Mode exists for 15 minutes, allowing personnel to response/reply back to the system. All other auxillary funtions are disgarded and Page Mode has priority.
    Page Mode allows FireTextResponse to check incoming servers of responses/replies from personnel very quickly.
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What is Wait Mode... ?

  • Wait Mode is when FireTextResponse is waiting for your radio dispatch page tones.
    In Wait Mode you can play the picture slide show of your departments photos, send on duty or off duty commands, check the latest radar and weather forecast, and even play a video.
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Will FireTextResponse work with my cell phone... ?

  • FireTextResponse works with all US and Canada based carriers. All smart phones and newer non-smart phones work well with FireTextResponse. Your phone must be capable of sms text messaging and you must have texting capability from your cell carrier. It also works with TracFone's® (minute based cellular). Some older phones have only needed the newest software upgrade from their cell carrier to work properly, others have needed to upgrade their cellular service package to allow data/multimedia if they wanted to receive the Page Out Audio. Rule of thumb is if you have a smart phone, you will most likely have all you need for the fullest capabilities of FireTextResponse. For older non-smart phones, issues with receiving sms text alerts and responding back to them are rare and in most cases resolvable. However, older non-smart phones (over 2 years old) may not be able to receive the page out audio. Something to remember is that this is new technology using newer forms of communication to keep up with the industry, sometimes it's hard to get todays message if you're still using two cans and a string!
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Can I use my own departments desktop pc... ?

  • FireTextResponse is very new technology and it utilizes the latest programming language framework. There are certain specifications, qualities, and reliability factors that we are adiment that all systems have. There are also tweaks to the system that we perform to make everything as efficeint and reliable as current technology will allow. That being said, we do not recommend using your own system for FireTextResponse. FireTextResponse has the best performance on a dedicated pc purchased from us. We supply a major brand pc system that will perform very well for years to come.
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What if my department uses recorder repeaters... ?

  • FireTextResponse works with recorder repeaters, also known as store and forward. For those that don't know, a recorder repeater picks up a distant dispatch station and records the page, then re-broadcasts the recorded page locally effectively repeating it so personnel can receive it. FireTextResponse automatically ignores the recorder repeater and avoids sending a duplicate alert to your personnel. A typical FireTextResponse receiver setup would first try to receive the actual dispatch audio from it's source as it is usually much clearer. If that's not possible and the dispatch station is too distant, the system will alert on the recorder repeater.
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What if I can't hear my dispatch inside my firehouse... ?

  • The FireTextResponse system comes with an excellent alert receiver manufactured for us by a major radio communications company. Most can receive their dispatch tones and audio fine with the supplied antenna. For those that are distant from their dispatch station, an external antenna connection is supplied with the receiver. You can purchase a good performing antenna from us that we know works very well (and it's made in America) which includes 50 feet of 50 ohm coax with the proper connectors pre-installed for $75. Or you can find one from a two-way radio dealer or a local store that sells low cost scanner type antennas. We can also custom length the coax for your requirement. Regardless of your situation, well help you make it work.
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Will FireTextResponse work with my departments tones... ?

  • FireTextResponse comes standard with any AB type two tone, single tone, or all call page system on public safety VHF or UHF bands. If your department uses something different, contact us and we might be able to provide a solution to make it work with your dispatching radio system.
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Will it work with narrow band when we have to change over... ?

  • FireTextResponse works with wide band (25kHz spaced channels) and narrowband (12kHz spaced channels). The alert receivers come pre-programmed for both channel spacings. When your department changes over to narrow band, all you have to do is change a simple selector on the alert receiver.
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